Communication for Constructive Workplace Conflict

Communication for Constructive Workplace Conflict is a unique textbook that offers a novel approach to conflict communication, using the LEARN communication framework to explain how daily human behavior and communication can contribute to collaborative conflict management in any organization. It is designed for courses teaching organizational communication and conflict management and draws directly from the authors 25 years of experience performing conflict research in numerous corporations, hospitals, public agencies, multi-sector laboratories, and non-profit organizations.

Format: Paperback / softback
Length: 288 pages
Publication date: 26 May 2023
Publisher: John Wiley and Sons Ltd

A groundbreaking textbook that has been recognized with the prestigious NCA Organizational Communication Division's Outstanding Textbook Award 2023, Communication for Constructive Workplace Conflict is a must-have resource for students and professionals across a wide range of disciplines. This unique textbook offers a novel approach to conflict communication, providing valuable insights and strategies for effective management in any organization.

Communication for Constructive Workplace Conflict delves into the intricate interplay between daily human behavior and communication and their role in collaborative conflict management. By employing the LEARN (Listening, Engaging, Acknowledging, Rapport, and Nurturing) communication framework, this practical textbook offers a comprehensive exploration of individual responses to workplace friction, offering evidence-based communication strategies for effective conflict management. Moreover, it promotes a philosophy that fosters an environment of active participation rather than avoidance and silence, creating a more productive and harmonious workplace.

Designed specifically for courses teaching organizational communication and conflict management, Communication for Constructive Workplace Conflict draws upon the authors' extensive experience conducting conflict research in a diverse range of corporations, hospitals, public agencies, multi-sector laboratories, and non-profit organizations. Following the intuitive LEARN model, readers are guided through the theoretical and empirical foundations of managing conflicts as they arise, while also gaining practical insights into creating an environment that encourages more productive conflict resolution in real-world scenarios.

Throughout the text, concise and accessible chapters seamlessly integrate key literature from various disciplines, including Communication, Management and Negotiation, Political Science, Psychology, and Public Administration. This integration highlights the profound impact of the larger organizational context on communication, conflict, and the social environment within organizations. By examining these interconnections, Communication for Constructive Workplace Conflict provides readers with a comprehensive understanding of the complex dynamics that shape communication and conflict within organizations.

In addition to its theoretical and practical contributions, Communication for Constructive Workplace Conflict offers practical implications for communication in daily activities. By applying the principles and strategies outlined in the textbook, individuals can enhance their communication skills and cultivate a more constructive and collaborative approach to conflict resolution. Whether working in teams, managing relationships, or navigating complex organizational dynamics, this resource provides valuable tools and insights to help individuals navigate conflicts with confidence and effectiveness.

In conclusion, Communication for Constructive Workplace Conflict is a groundbreaking textbook that has earned its place as a must-have resource for students, professionals, and anyone interested in enhancing their communication and conflict management skills. With its innovative approach, comprehensive coverage, and practical insights, this textbook offers a valuable contribution to the field of organizational communication and conflict management. By embracing the principles and strategies outlined in this text, individuals can build stronger, more productive, and more harmonious relationships in their personal and professional lives.

Weight: 454g
Dimension: 10 x 10 x 10 (mm)
ISBN-13: 9781119671565