Integrating Business Management Processes: Volume 2: Support and Assurance Processes

The backbone of any organization is its management system, which must reflect the needs of the organization and its customers and comply with legal requirements and ethical environmental practices. This book provides useful guidance to design, implement, maintain, and improve the effectiveness of a management system, with a comprehensive coverage of key support and assurance processes. Titus De Silva is a consultant in management skills development, pharmacy practice, quality management, and food safety.

Format: Hardback
Length: 288 pages
Publication date: 10 August 2020
Publisher: Taylor & Francis Ltd

The backbone of any organization is its management system, which must reflect the needs of the organization and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes to the sustainability of the management system. Regardless of the maturity of the management, this book, one of three, provides useful guidance for designing, implementing, maintaining, and improving its effectiveness.

This volume provides a comprehensive coverage of the key support and assurance processes. Topics include document control, communication, marketing, information systems and technology, human resource management, training and development, customer relations management, financial management, and measurement and analysis, to name a few.

This book, with its series of examples and procedures, shows how organizations can benefit from satisfying customer requirements and the requirements of ISO standards to gain entry into lucrative markets. Titus De Silva is a consultant in management skills development, pharmacy practice, quality management, and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.

Weight: 792g
Dimension: 183 x 260 x 25 (mm)
ISBN-13: 9780367485481