Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery

This book challenges the product-dominant assumptions of the New Public Management (NPM) and presents an alternative framework for the future delivery and reform of public services globally. It argues that effective public service management requires a focus on value creation and explores the role of service managers, staff, citizens, and service users in this process.

Format: Paperback / softback
Length: 204 pages
Publication date: 29 April 2022
Publisher: Taylor & Francis Ltd

This book represents a significant and groundbreaking contribution to the field of public administration and management. It builds upon the author's extensive theoretical and empirical work over the past decade, integrating material from their previous conceptual and empirical endeavors in this domain, as well as new empirical evidence derived from emerging research.

Public Service Logic (PSL) emerges as a powerful alternative to the product-dominant assumptions of the New Public Management (NPM) regarding the nature and management of public service delivery. While the NPM has brought about some important advancements in public management, it has also exhibited significant limitations and weaknesses.

The book offers a transformative framework for the future delivery and reform of public services on a global scale. It draws upon the extensive literature in the field of service management to advocate for a Public Service Logic (PSL) as the guiding principle for the provision of public services. By positioning public service delivery within the vibrant and influential realm of service-dominant research and theory, the book underscores the importance of understanding public services as services rather than products. This shift in perspective necessitates a fundamental reorientation of public service management, emphasizing the creation of value as its overarching rationale.

The book presents a comprehensive new framework of value creation for public service delivery, providing a solid foundation for public service reform. It delves into the roles and responsibilities of service managers, staff, citizens, and service users in this value-creation process, highlighting their pivotal contributions to the overall success of public service delivery. Furthermore, the book evaluates the implications of this new framework for strategic and operational management, performance management, and the development and innovation of new forms of public services.

This book holds immense interest for researchers and students in the fields of public management and public administration, as well as policymakers and practitioners seeking to enhance the effectiveness and efficiency of public services. Its comprehensive approach, rich insights, and practical applications make it a valuable resource for anyone seeking to advance the field of public administration and management.

Dimension: 229 x 152 (mm)
ISBN-13: 9780367539337