The Anatomy of a Turnaround: Transforming an Organization by Prioritizing People, Performance, and Purpose

Paul Kusserow became the CEO of Amedisys and turned the company around by recommitting to the core mission of caring and implementing a Golden Rule managerial model. This model emphasizes treating employees well and listening to their performance improvement advice, which was essential for delivering great outcomes, retaining and attracting staff, and turbocharging organizational performance and profitability. Kusserow reveals concrete leadership and life lessons that were responsible for the four phases of Amedisyss evolution into the nations leading and most innovative home care company.

Format: Hardback
Length: 224 pages
Publication date: 08 August 2023
Publisher: McGraw-Hill Education

When Paul Kusserow joined Amedisys as a consultant, the company was facing a dire situation. Its stock price had plummeted to under $11 per share, and it was forced to borrow money to pay a substantial government fine. However, just six months later, Kusserow was appointed as the CEO of the company. Under his leadership, Amedisys experienced a remarkable turnaround. The company's operations were significantly improved, leading to an increase in its stock value to as high as $325 per share. Amedisys also emerged as one of the top home care and hospice businesses in the country.

In this comprehensive case study, Kusserow shares the strategies and insights that led to Amedisys's remarkable transformation. He emphasizes the importance of unlocking the unrealized human potential within an organization, which he believes has the highest return on strategic investments. Kusserow explains that the keys to success were a recommitment to the core mission of caring and the implementation of a Golden Rule managerial model that prioritized treating employees well and seeking their input for performance improvement. These guiding principles played a crucial role in delivering exceptional outcomes, retaining and attracting talented staff, and propelling organizational performance and profitability to new heights.

Amedisys revolutionized the home care industry, and its employees played a pivotal role in driving this transformation. Kusserow reveals concrete leadership and life lessons that contributed to the four phases of Amedisyss evolution: turnaround, stability, growth, and transformation. This proven framework can be applied to any business turnaround effort.

By embracing these principles and implementing them within your organization, you can replicate Amedisys's success and achieve sustainable growth and profitability. The journey towards transformation may be challenging, but with dedication and commitment, you can unlock the potential within your team and propel your business to new heights.

Weight: 436g
Dimension: 160 x 236 x 23 (mm)
ISBN-13: 9781265499815