The Salesforce Consultant's Guide: Tools to Implement or Improve Your Client's Salesforce Solution

This book provides Salesforce professionals with detailed explanations on the stages of a project and the skills needed for each stage. It also teaches how to manage clients effectively, work with and advise people, and choose the best consulting tool from your toolbox. It is an excellent choice for Salesforce administrators who want to make a move into consulting.

Format: Paperback / softback
Length: 168 pages
Publication date: 09 May 2022
Publisher: APress

Salesforce consulting is a complex blend of art and science that requires a deep understanding of the platform and its capabilities. In this comprehensive book, author Heather Negley, a seasoned consultant with over 30 successful Salesforce delivery projects under her belt, shares her expertise and insights to help Salesforce professionals refine their consulting skills.

The book begins by introducing the various stages of a Salesforce project and the skills required at each stage. Negley provides detailed explanations of the roles involved in a project, including project managers, developers, and consultants, and helps readers plan their career paths accordingly.

One of the key strengths of the book is its focus on effective client management. Negley teaches readers how to work with and advise clients, providing valuable tips on communication, emotional intelligence, critical thinking, and avoiding cognitive biases. She also highlights the importance of identifying patterns in projects through archetype identification and selecting the most appropriate consulting tool for each problem encountered.

The book is designed for Salesforce administrators who are interested in making a move into consulting. It provides a comprehensive overview of the consulting industry, covering topics such as project roles, the parts of a project, and the evolution of software development. The consulting skills section of the book breaks down each skill and explains the parts of the project to which they should be applied, with real-world examples and case studies to illustrate the points.

Some of the key topics covered in the book include client management, communication, emotional intelligence, critical thinking, and avoiding cognitive biases. Negley also provides valuable insights on how to identify specific risks common to project types and choose the best consulting tool from your toolbox, depending on the problem that you encounter.

Overall, this book is an invaluable resource for Salesforce professionals who want to enhance their consulting skills and succeed in the industry. With its comprehensive coverage of the art and science of Salesforce consulting, it equips readers with the knowledge and tools they need to excel in their roles and deliver exceptional results for their clients.

Weight: 291g
Dimension: 235 x 155 (mm)
ISBN-13: 9781484279595
Edition number: 1st ed.